10/11/2014 I am getting more and more comments and I continue to see these cars everywhere I go. Please LIKE this Facebook page I created and perhaps we can finally get this the attention it deserves!
Nov. 7, 2013 – 6 p.m.
Let me start off by saying that I should’ve written this more than a year ago…
My car: 2006 Blue Toyota Corolla
Mileage: Just hit 70,000 miles
Past issues: None – I’ve never missed a service.
I just got off the phone with Toyota. Again. Every single time I get off of the phone with them I’m left with the same story: “We’re sorry Ms. Forman, but your vehicle falls outside of the 3-year, 36,000 mile warranty. There is nothing we can do for you at this time.”
The problem I have with that statement, is that the issue I’m having didn’t start until long after the warranty ended.
See, a little over a year ago, I noticed an odd discoloration on the roof of my car. First it was just a patch. And then it was two patches. And then it spread. Like a disease. My car looks like it has a disease. Don’t believe me? See for yourself. Note: I took these photos about an hour ago…
So what do you do when you have a problem? You Google it. And when you google this problem, a plethora of results emerge:
Check it out:
- Look at poor Judy! (hers is a 2010)
- And so on and so forth…
Naturally, I took my car in to my trusted dealership, Toyota of Tampa Bay, and they gave me a repair estimate of $1,200 (this was before it spread). I was told this wasn’t just a regular paint job and that they would need my car for up to four days. “Would this be something you would like to do?” they asked me.
I’m sorry. But at the time, I had final exams and obviously did not have an extra grand lying around that I could use to fix something that wasn’t even close to being my fault in the first place.
Several estimates and auto mechanics later, I’m being told the same thing: the paint on your vehicle was applied incorrectly. But Toyota doesn’t want to hear any of that.
The mechanic I saw in June (and just got off of the phone with) told me that I should just trade my car in. “At this point, just get rid of it,” he told me.
Really, Toyota? That’s it? Oh yeah, because I’m sure I’m going to get a lot of $$ for my trade-in with it looking like that. Even though, otherwise, my car is in better-than-great condition.
I know this site does not get a ton of views, and to Toyota, I’m just one person, with one car. But I know I’m not alone. I’ve walked up to strangers, probably 15+ as a matter of fact, who have the same problem with their Toyota. I saw one this very afternoon.
I know the easy thing to do is to just give up. Get a new car. Because that’s just so easy (my car is paid off and I like not having the expense of a monthly car payment).
So please. If you’re reading this, and have the same problem, or know someone who does…please leave a comment. Share this even. I’d like to not completely lose my faith in customer service.